Support & FAQ

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OUR RULES & EXPECTATIONS

Please respect our house rules

Relevant posts

  • Take a collaborative approach at all times, in line with Onus mission.
  • Find out more About Us
  • This is your opportunity to give your condition a voice-to be an advocate for your health or that of a loved one. Share stories that inspire, educate or challenge, respectfully.

Authenticity

  • Only share stories about conditions you or your loved ones are currently experiencing or have experienced in the past.
  • Talk about what you know or have experienced and not what you don’t know. Be honest at all times.

Respect yourself and others

  • Due to the delicate nature of this group, a high level of mutual trust is essential at all times.
  • Compassion, respect and kindness are required at all times. Everyone has different motivations in life. We do not judge others.
  • Respect the privacy of all members.

Medical and complementary practitioner's policy

  • Please do not make unrealistic claims.
  • Do not use the word “cures” or “will cure” when advising a community member.
  • Onus is a unique platform helping to bridge the gap between medical and complementary practitioners. Please respect everyone’s chosen modality without judgement.

No hate speech, bullying or marketing spam

  • Make sure everyone feels safe.
  • Everyone has a right to freedom of speech.
  • Anyone making derogatory, defamatory, discriminatory or disrespectful posts or comments will be permanently blocked.
  • Degrading comments about race, religion, culture, sexual orientation, gender or identity is considered bullying and will not be tolerated.
  • Posts or comments with marketing, MLM or other sales content will be deleted and posters risk being permanently blocked.

FAQ - MEMBERS

How do I add to my member profile page?

  • Open “settings” in the toolbar, then choose “settings” again.
  • Select your condition and add your personal details.
  • In the My Story section, write, video blog and add pictures about your story as it pertains to your condition.
  • Creating a Member’s profile page means you will be posting as an individual within the Onus community. It is assumed you will post about your own health concerns, or those of someone close to you.

As a member can I use an avatar or change my name?

  • YES- We prefer authenticity but if you feel uncomfortable sharing as yourself, you can use an alias
  • You can change your name in “settings”. Select Name, change then save
  • If you create your account with AppleID, Facebook or Google you can not change your name. These external logins use your stored personal data to create your account on Onus.

Can I hide my personal details from my profile page?

  • Open “settings in the toolbar, then choose “settings” again
  • Open privacy settings and select the items you want hidden
  • If you choose to hide personal details eg. age, location, mood bar. They will not be visible to you and other members.
  • Keeping your personal details public helps other members form a connection with you through similarities of age, condition, location and more.

Posting

  • Members will post stories about their health conditions or concerns. Other members will share their own experiences and practitioners are also invited to provide assistance.

Searching

  • You can find other members by entering their name in the search field, or by searching via health conditions. 
  • Practitioners can be searched by entering their name or field of practice.

Why do we use the word 'condition'?

  • According to the Oxford dictionary, ‘condition’ refers to a person’s state of health or physical fitness.
  • Onus is a platform for members and health practitioners to discuss a vast range of physical, mental, emotional and spiritual concerns. We prefer to use the all encompassing ‘condition’ rather than other words such as disease, illness, disorder, affliction, etc unless they pertain to specific diagnoses.

Subscription and billing

  • 1-MONTH FREE TRIAL & AUTO-RENEWABLE SUBSCRIPTION
  • Onus business profile page is a monthly $30 subscription or (best value) yearly $330 renewable subscription. Prices vary by region.
  • Your subscription includes a 1-month free trial that will begin once you’ve confirmed your details.
  • This subscription automatically renews after the 1-month free trial, according to your selected monthly or yearly preference at signup. You can cancel at any time.
  • When your free trial ends after 1 month, your subscription will start and renew automatically.
  • Apple iPhone user: Your iTunes account will be billed within 24-hours prior to the end of the current period for the upcoming period, unless you disable auto-renewable or cancel your subscription in your account settings at least 24-hours before the current subscription ends.
  • Google Android phone user: Your billing is through Stripe-a secure encrypted Gateway. You will be billed within 24-hours prior to the end of the current period for the upcoming period, unless you disable auto-renewable or cancel your subscription in your account settings at least 24-hours before the current subscription ends.

Contact

FAQ - PRACTITIONERS

How can you get involved?

  • Medical care, Healthcare and Wellness are adopting an on-line presence at an exponential rate. Onus helps you to become part of that movement.
  • Future proof your business with our 1st stage offering – an interactive Advertisement.
  • Tap into a global community wanting the same goal. Better health, better care, better accessibility.
  • Connect with members experiencing a condition matched to your expertise.
  • Add industry-specific content via video, images and text to join the conversation.
  • Regardless of whether you are a solo health practitioner or an established practice, we can help you expand your reach and allow new customers to find you.

How do I add to my practitioner profile page?

  • Open “settings” in the toolbar, then choose “settings” again.
  • My Professional Bio: Write about yourself and your professional background.
  • Add your education, title / affiliations / fields of practice / areas of focus / certifications / specialisations / modalities.
  • Add any personal details you wish to share.

As a practitioner can I use an avatar or change my name?

  • No – You are setting up a business page as a professional/expert in your field.
  • It is important that Onus members understand who is providing input or advice.

Posting

  • Members will post stories about their health conditions or concerns. Other members will share their own experiences and practitioners are also invited to provide assistance.

Searching

  • You can find other members by entering their name in the search field, or by searching via health conditions. 
  • Practitioners can be searched by entering their name or field of practice.

Why do we use the word 'Condition'

  • According to the Oxford dictionary, ‘condition’ refers to a person’s state of health or physical fitness. 
  • Onus is a platform for members and health practitioners to discuss a vast range of physical, mental, emotional and spiritual concerns. We prefer to use the all encompassing ‘condition’ rather than other words such as disease, illness, disorder, affliction, etc unless they pertain to specific diagnoses.

Subscription and billing

  • 1-MONTH FREE TRIAL & AUTO-RENEWABLE SUBSCRIPTION
  • Onus business profile page is a monthly $30 subscription or (best value) yearly $330 renewable subscription. Prices vary by region.
  • Your subscription includes a 1-month free trial that will begin once you’ve confirmed your details.
  • This subscription automatically renews after the 1-month free trial, according to your selected monthly or yearly preference at signup. You can cancel at any time.
  • When your free trial ends after 1 month, your subscription will start and renew automatically.
  • Apple iPhone user: Your iTunes account will be billed within 24-hours prior to the end of the current period for the upcoming period, unless you disable auto-renewable or cancel your subscription in your account settings at least 24-hours before the current subscription ends.
  • Google Android phone user: Your billing is through Stripe-a secure encrypted Gateway. You will be billed within 24-hours prior to the end of the current period for the upcoming period, unless you disable auto-renewable or cancel your subscription in your account settings at least 24-hours before the current subscription ends.

Contact

CONTACT US
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